General Questions

1. What is Virgincase?

Virgincase is more than just a brand; it’s a movement that combines luxury, sustainability, and artistry in the creation of mobile phone cases. Founded by entrepreneur Yuktaa Sobti, we aim to redefine the concept of phone protection and personal expression.

2. How do I place an order?

To place an order, simply browse our collections, select the desired mobile phone case, and add it to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order. You’ll receive an order confirmation via email.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, digital wallets, and other secure online payment options. You can find a list of accepted payment methods during the checkout process.

4. What is your return policy?

Our return policy allows you to return or exchange your purchase within 7 days of receiving your order. For detailed information on our return policy, please refer to our Return Policy page.

Shipping and Delivery

5. What are your shipping options?

We offer several shipping options to cater to your needs. You can choose from standard shipping, express shipping, and more. The available options and delivery times are displayed during the checkout process.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your order as it makes its way to you.

7. Do you offer international shipping?

Yes, we do! We offer international shipping to a variety of destinations. Shipping fees and delivery times may vary depending on your location. You can find more information during the checkout process.

Product Information

8. Are your phone cases compatible with my device?

Our mobile phone cases are designed to fit a wide range of devices, including iPhone, One Plus, Samsung, Google Pixel, Oppo, Vivo, Redmi, Realme, and Poco. To ensure compatibility, please check the product description for specific device models.

9. How do I care for my Virgincase phone case?

We recommend cleaning your phone case with a soft, damp cloth to remove dirt and smudges. Avoid using abrasive materials or chemicals that may damage the design or finish.

If you have any other questions, concerns, or need assistance, please contact us. We’re here to help and provide you with the best possible experience.